Contact & Ordering Info
PLEASE CHOOSE CAREFULLY- DUE TO THE NATURE OF OUR PRODUCTS- ALL SALES ARE FINAL.
4803 Commercial Park Drive
Austin, TX 78724
Phone: (512) 928-4933
We're open 10:00 a.m. - 4:30 p.m. Monday through Thursday and Friday 10:00 a.m. - 4:00 p.m., Central Standard Time. We do not ship on the weekends, or holidays.
Shop in our online store and follow the easy to use ordering instructions. We use secure ordering software so your confidentiality and privacy are protected at all times. Our streamlined ordering system will automatically calculate sales tax and shipping charges.
Give us a call and we will take your order right over the phone.
Phone: (512) 928-4933
FOR YOUR CONFIDENTIALITY
We promise to protect your privacy at all times. We will never sell, rent or give your name to any other business or organization. Domestic orders will be shipped in a plain cardboard carton identified only as "VC" on the postage label.
International orders , due to customs regulations , have to have an invoice on the outside of the box. We make every effort to be as discreet as possible but each country has it's own laws about importation and they need to know what is in the box. We use the words "Silicone Sculpture".
Your credit card billing will read Vixen Creations.
- For Online and Phone orders, we accept Mastercard, Visa and American Express.
- We can only accept payment in U.S. dollars.
- We cannot accept C.O.D. orders.
We ship worldwide through UPS! We only ship domestic orders via UPS Ground. UPS CANNOT deliver to a P.O. Box. If you would like faster shipping options, you will have to call us directly to place your order and make arrangements.
Vixen Creations is not responsible for lost or stolen packages. If you do not receive your shipment please contact the shipping company directly to file a claim.
Vixen Creations is not responsible for packages delivered to the wrong address, due to misinformation given at the time of purchase. Please double check that all contact information is entered accurately before completing the transaction.
If a package is refused at the time of delivery, the customer will be responsible for the cost of shipping both to and from delivery address and a restocking fee. Please purchase mindfully.
Your shipping charge will calculate automatically when you place your order online. INTERNATIONAL ORDERS are subject to duty, taxes and brokerage fees that will be charged to you at the border of your country if you opt not to pay them in your cart now when checking out.