Returns and Warranty Replacement Policy

  • Returns on all Silicone Products and Non-Silicone Merchandise  for items purchased through this website only.

     In the unlikely event that one of our silicone products is not to your satisfaction, simply return the UNOPENED/UNUSED (plastic bag must still be completely sealed) item within 14 days of receipt for a refund or a full credit towards another product in our line. A receipt is required for all returns.  This policy is for products purchased directly from this website.  If you purchased your item from one of our retailers, you must contact them directly and honor their return policy.
  • Defectives

    Please return any defective item within 30 days for a refund, credit or replacement. Please note, due to the nature of these products, we cannot accept used items. Must be accompanied by the original receipt.
  • Warranty Replacement Policy

    • Lifetime Warranty on most Silicone Product
      Vixen Creations offers an unbeatable lifetime replacement guarantee on all manufacturing defects for most of our products. The Colossus, Holster, Ride On, and Mr. Right have a one year warranty.
    • A receipt is required for all warranty replacements.
    •  
    • Please note that damage resulting from misuse of our products is not covered by this warranty. Please treat our products with care, store separately from other toys,and be mindful of it just as though it was an actual body part!      For example, "Oops, accidentally used the wrong lube in the heat of the moment on it", "My dog or cat chewed on it,", "I forgot it was on the stove,", "I bit it,", "My girlfriend left me and took the dildo,". These do not qualify for product replacement.
    • Do not use our products with silicone-based lubricants, this use voids our guarantee.
  • Warranty Return Process

    If you would like us to take a look at your item to see if it falls under our warranty replacement policy please follow the steps below:
    1. Clean product thoroughly before returning it to us. Products returned in an unsanitary manner will not be replaced.
    2. Place product in a sealed clear Ziploc bag.
    3. Include a note describing the problem as well as the original purchase receipt.
    4. Include a shipping address for return/replacement and an email contact for follow-up.
    5. Send to:

      Vixen Creations
      c/o WARRANTY
      4803 Commercial Park Drive
      Austin, TX 78724